Thankful Thursday – 7:30 Phone Call

Hey It’s Jet Here.

Amazing what a 7:30 a.m. phone call can do!

So, if you read Monday’s post, you will know we’ve had some “tech issues” at Casa Jet.  What you might not know is Mom had a 25 minute phone call Tuesday with Ms. ADT and they could not solve Mom’s alarm problem.  They wanted to set the alarm off at 7:42 a.m. to “test something else.”  Mom did not think the neighbors would appreciate that test, no siree, bob!  She said thank you, and would call back another day.

Mom finally stopped procrastinating, wishing the problem away, hoping for tech miracles, etc… and called Mr. AT&T this morning to discuss: home phone (working on and off in no logical fashion), wireless working the same way, causing mayhem on computer, cell phone all of a sudden working sporadically, and internet going koo-koo!

Mr. AT&T spent 1.5 hours on the phone with Mom.  Here’s what the outcome was:

  • Unplug little Netgear wireless thingie from computer and hope things improve. CHECK.
  • Set an appointment for another Mr. AT&T to visit Casa Jet in person for home phone. CHECK
  • Transfer to Mr. AT&T mobility to discuss cell issue (Mom could not bear another long call.)
  • Test internet, turn off computer, reboot, etc… push lots of buttons. CHECK.

Mr. Mario called first (very polite) and arrived on time.  He liked JJ and I right away, so, we followed him around to learn a new trade.  JJ in particular may have a career change in her near future.  (She particularly liked Mr. Mario’s IPad!)

After some investigating, (my Scooby Doo Academy detecting techniques teacher would be proud,) Mr. Mario found this teensy weensy thingie outside wasn’t crimped fully.  Well, he crimped and then: home line had dial tone right away!  And, Mr. Mario recommended that Mom call ADT while he was doing paperwork (really IPad paperless work!), to see if that fixed the alarm problem.  Mom did so and yippee, yippee; the trouble light went away after Mom pressed a bunch of buttons in the order prescribed!

Now if Hurricane Isaac leaves Casa Jet alone, we may stay in business!

Another great, tech support day!

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