internet | Hey… It's Jet Here

Hey It’s Jet Here.

Amazing what a 7:30 a.m. phone call can do!

So, if you read Monday’s post, you will know we’ve had some “tech issues” at Casa Jet. What you might not know is Mom had a 25 minute phone call Tuesday with Ms. ADT and they could not solve Mom’s alarm problem. They wanted to set the alarm off at 7:42 a.m. to “test something else.” Mom did not think the neighbors would appreciate that test, no siree, bob! She said thank you, and would call back another day.

Mom finally stopped procrastinating, wishing the problem away, hoping for tech miracles, etc… and called Mr. AT&T this morning to discuss: home phone (working on and off in no logical fashion), wireless working the same way, causing mayhem on computer, cell phone all of a sudden working sporadically, and internet going koo-koo!

Mr. AT&T spent 1.5 hours on the phone with Mom. Here’s what the outcome was:

Unplug little Netgear wireless thingie from computer and hope things improve. CHECK.
Set an appointment for another Mr. AT&T to visit Casa Jet in person for home phone. CHECK
Transfer to Mr. AT&T mobility to discuss cell issue (Mom could not bear another long call.)
Test internet, turn off computer, reboot, etc… push lots of buttons. CHECK.

Mr. Mario called first (very polite) and arrived on time. He liked JJ and I right away, so, we followed him around to learn a new trade. JJ in particular may have a career change in her near future. (She particularly liked Mr. Mario’s IPad!)

After some investigating, (my Scooby Doo Academy detecting techniques teacher would be proud,) Mr. Mario found this teensy weensy thingie outside wasn’t crimped fully. Well, he crimped and then: home line had dial tone right away! And, Mr. Mario recommended that Mom call ADT while he was doing paperwork (really IPad paperless work!), to see if that fixed the alarm problem. Mom did so and yippee, yippee; the trouble light went away after Mom pressed a bunch of buttons in the order prescribed!

Now if Hurricane Isaac leaves Casa Jet alone, we may stay in business!

Another great, tech support day!

Hey It’s Jet Here.

Last Wednesday night, Mom intended to get started on her Kitchen Counselor Servings Newsletter. Instead, she spent 2 ½ hours on the phone with this person called Mr. AT&T. We heard everything because she had Mr. AT&T on speakerphone. This thingie called the internet connection wasn’t working. She followed all of pleasant Mr. AT&T’s instructions. He would ask Mom, “so, can you get online now?” Mom would reply, “unfortunately, no.”

Mom:

sat on the floor looking at the back of the thingie I try to melt into when it storms (CPU unit for you computer folks),
played with lots of wiry thingies,
clicked,
rebooted,
asked Mr. AT&T to check with his superiors,
she had lots of that patience stuff.

Many times during their conversation, it seemed like Mr. AT&T spoke French while Mom spoke Portuguese! (not really, you know what I mean!)

Anyway, somewhere during hour number two, Mr. AT&T asked Mom to check this modem thingie. Mom realized he meant gateway and told him she would need to go into another room.

JJ and I dutifully followed Mom to lend support. Mr. AT&T asked what color the lights were. Mom said
green. He asked her to unplug/plug which required Mom to figure out lots of wiry stuff again on the floor. She did and nothing changed. Then Mom had a technical epiphany. Look at what she saw.

She told Mr. AT&T, reconnected the wire, and poof, everything improved. She hung up with Mr. AT&T (after a bit more stuff that messed up other parts of her computer like this Outlook thingie).

Mom assumed her contemplative (vocabulary builder) face. She looked at me, then JJ, then Puffy, then Fluffy. This sizing up looking process took about 5 minutes. The hour chimed 11:30 p.m. and Mom told JJ and I that we were off the hook. She told chatterbox Fluffy that she knew he didn’t do it. She glared at Puffy and said, “How did you do it this time? Only you have the fine motor skills to fuss with that wire, Sir Puffy. Look what you caused.” He stared Mom down indifferently, feeling quite proud of his technical skills.

Another great wiry day.

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