A+ Customer Service

Hey It’s Jet Here.

crawlbadge1Happy Hannukah for those who will celebrate at sundown.  We’re participating in the Channukah Crawl this year, whoo hoo!  Visit our feline friends, Ateret, Livia and Abbi and Miss Stephanie today over at Musings of a Cat Lady to learn about the Festival of Lights.  Tomorrow,  visit Gromek the Cat, for more cool Hannukah (I know, I spell it differently!) info.

top of leash 2You won’t believe what EZYDog did for Little Miss What Happened to My New Leash.  Because of a series of rather serious stuff landing atop Mom’s never ending “To-Do” list over the last year, she never took proactive steps to let Ms. EZYDog know that Little Miss Welcome to Casa Jet’s swanky pink camo Mutley leash shredded in two places within the first two to three weeks of usage.

where the 2 foot section connects with the 4 foot sectionFINALLY, Mom got it together and decided to deal with it over the Thanksgiving long weekend.  She wanted to call Ms. EZYDog, however, that option was not available.  Mom hmpfed a little.  She wrote the required email (she politely made her points) and poof… almost instantly she received a response from Mr. Brady.

Mr. Brady asked for some data and photos.  Mom took them speedy quick and sent them.  She showed Mr. Brady the difference from her interpretation of normal wear and tear and the original unraveling/shredding.  She wrote that she LOVED the handle, the color, the concept (Mom bought the extension) and explained a few reasons for her inappropriate delay in communication.

Mr. Brady acknowledged Mom’s photos and said he would replace the leash.  Immediately, Mom began bragging to everyone she encountered how well EZYDog handled our situation.  Mom told Mr. Brady she would accept the credit under the following conditions:

  • Mom and Mr. Brady would decide what would be the right items for JJ…
  • Mom would pay the difference if there was any…
  • Mom would write (well actually I would dictate, she would transcribe) a review for my blog…
  • Mom would write a review on the EZYDog site. (She told Mr. Brady she may need technical guidance.)

5Mom shared with Mr. Brady, that one of our blogpals had written a post on the harness with chest plate and would he recommend that for Little Miss I Learned to Pull from My Brother.  He guided Mom through her options and told Mom how to measure Little Miss Svelte (VBP – vocab builder project) for her harness.  Mom said it might take her a few days to get that done.  Mr. Brady said he input a credit for Mom and set up and ID and password.

Mom ordered Monday and the package arrived Thursday.  Mom unwrapped it today when she returned from the biscuit earning place and Little Miss Flaunt Her Pink Camo wore most of it tonight.  (more on that later…)

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Another great customer service day.

Thanks to Life With DogsConfessions of the Plume and Two Little Cavaliers for hosting the Saturday Blog Hop.

saturday blog hop

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