A+ Customer Service

Hey It’s Jet Here.

crawlbadge1Happy Hannukah for those who will celebrate at sundown.  We’re participating in the Channukah Crawl this year, whoo hoo!  Visit our feline friends, Ateret, Livia and Abbi and Miss Stephanie today over at Musings of a Cat Lady to learn about the Festival of Lights.  Tomorrow,  visit Gromek the Cat, for more cool Hannukah (I know, I spell it differently!) info.

top of leash 2You won’t believe what EZYDog did for Little Miss What Happened to My New Leash.  Because of a series of rather serious stuff landing atop Mom’s never ending “To-Do” list over the last year, she never took proactive steps to let Ms. EZYDog know that Little Miss Welcome to Casa Jet’s swanky pink camo Mutley leash shredded in two places within the first two to three weeks of usage.

where the 2 foot section connects with the 4 foot sectionFINALLY, Mom got it together and decided to deal with it over the Thanksgiving long weekend.  She wanted to call Ms. EZYDog, however, that option was not available.  Mom hmpfed a little.  She wrote the required email (she politely made her points) and poof… almost instantly she received a response from Mr. Brady.

Mr. Brady asked for some data and photos.  Mom took them speedy quick and sent them.  She showed Mr. Brady the difference from her interpretation of normal wear and tear and the original unraveling/shredding.  She wrote that she LOVED the handle, the color, the concept (Mom bought the extension) and explained a few reasons for her inappropriate delay in communication.

Mr. Brady acknowledged Mom’s photos and said he would replace the leash.  Immediately, Mom began bragging to everyone she encountered how well EZYDog handled our situation.  Mom told Mr. Brady she would accept the credit under the following conditions:

  • Mom and Mr. Brady would decide what would be the right items for JJ…
  • Mom would pay the difference if there was any…
  • Mom would write (well actually I would dictate, she would transcribe) a review for my blog…
  • Mom would write a review on the EZYDog site. (She told Mr. Brady she may need technical guidance.)

5Mom shared with Mr. Brady, that one of our blogpals had written a post on the harness with chest plate and would he recommend that for Little Miss I Learned to Pull from My Brother.  He guided Mom through her options and told Mom how to measure Little Miss Svelte (VBP – vocab builder project) for her harness.  Mom said it might take her a few days to get that done.  Mr. Brady said he input a credit for Mom and set up and ID and password.

Mom ordered Monday and the package arrived Thursday.  Mom unwrapped it today when she returned from the biscuit earning place and Little Miss Flaunt Her Pink Camo wore most of it tonight.  (more on that later…)

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Another great customer service day.

Thanks to Life With DogsConfessions of the Plume and Two Little Cavaliers for hosting the Saturday Blog Hop.

saturday blog hop

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55 thoughts on “A+ Customer Service

  1. Woof! Woof! Happy Channukah! LOVE the color pink and Camo. Hope it works. if not a harness where’s the pull is on the bottom is better. That’s what I use. can’t wait to read your review. How about you Jet, where’s your present. Lots of Golden Woofs, Sugar

    • Hey Sugar, Jet here.

      Thanks so much Sugar.

      Can we trouble you to share what company your harness came from? We’re curious to learn the difference in design.

      Rumor has it that Mom’s cooking up something special for Hannukah tonight!

    • Hey Coop, Hey Buddy, Jet here. Hi Miss Laura.

      Awww, shucks, thanks for saying… now I’m blushing. I’ll share your compliment with Little Miss when she wakes up from her mid morning snooze. :)

  2. Brady is great isn’t he…He was a joy to deal with and I can’t recommend the EZYDOG company enough. Sorry you had trouble with that leash…So far Gizmo’s leash & harness are holding up very well. JJ is quite “fetching” in that pink camo :) Happy Chanukah!

    • Hey Giz, Jet here. Hi Miss JG.

      Darn, darn, darn…Mom couldn’t recall which blog did the review… her excuse? too much stuffy stuff in it from her headcold.

      Dude, I’ll tell Little Miss Flirt, you think she’s fetching; I know it will make her day! :)

      Happy Hannukah. :)

  3. Hi there… Jet, are you the cute dog in the photo? If so, you are beautiful. I’m Marsa and I’m Posavac dog hound. I have my own blog, too and I’d love to become friends. If you want it too, just vitit me and I’ ll be glad to know you better. At this time I there is a competition that you could participate in my blog. Who knows? You could be the winner…
    taskylonea.wordpress.com

    • Hey Marsa, Jet here.

      How nice of you to visit me and invite me to get to know you! We will visit in a minute!

      No, the K9 in the photo today is my golden sister, JJ (Jasmine Joy or Joy Jasmine depending on who you ask in the family!) She says to thank you for the compliment. :)

      Looking forward to getting to know you, too! We’ve never met a Posavac dog hound before!

      • Thank you for your reply. Did you like my blog? I’m new one, you know, and I do my best. Any advice would be precious to me. Thank you once again and yes! From now on you are one of my best friends. I’ m looking forward to hearing from you… Many kisses to your happy muzzle. I’ m shaking my tail to you…

  4. My mom prefers to just talk to someone when problems arise but these days that is almost always not an option. Glad the issue got resolved and the new set up looks swell! Happy Hannukah!

    • Hey Emma, Jet here. Hi Katie.

      My Mom does, too, however, she did appreciate Mr. Brady’s multiple speedy emails in response to her issues.

      Thanks so much, we think Mom might be cooking up something for us tonight!

    • Hey Y-Bo, Hey Daphne, Jet here. Hi Miss Loy.

      We are too… we tried the whole leash with Little Miss Oops What Happened to the Other Two Feet of Leash, this morning… she was a bit perplexed!

    • Hey Lady Litchi, Hey Sabre, Hey Boks, Jet here. Hi Miss Susan.

      Thanks so much, there’s a rumor in Casa Jet that Mom may be cooking up a Hannukah treat for us!

      Indeed, Mom was raised that it’s equally important to let everyone know when service is great because it’s more common to share when the outcome is negative.

      • Well Jetty, I’m all for promoting the positive things in life. We’re subjected to enough negativity each day. Putting positive thoughts out can help balance things (in fact we need to, in order to keep the balance). Thanks for doing so.

      • Hey Lady Litchi, Hey Sabre, Hey Boks, Jet here. Hi Miss Susan.

        Yippee, you understand… we really try to do that a lot, because otherwise, you can get this thingie called bitter. Mom says otherwise life can get overwhelming…

    • Hey Mollie, Hey Alfie, Jet here. Hi Miss Stella.

      Thanks so much, we cannot wait to sport our swanky new bandannas. Ruby came by last night and asked Mom to print out your Hannukatized picture for her to bring to school! (She’s in 2nd grade!) :)

      Oh gosh, hope your computer gets stronger before Wednesday even.

      Thought you would like pink, Mollie… it would compliment your fur nicely!

    • Hey Doggy, Jet here.

      Thanks, Dude… we had a fun first night with our pal Dixie! She gave us pawesome presents!

      We often experience negative customer service which is why we wanted to share the good stuff!~

      Uh, Doggy? we saw a funny comment with photo about you on Mollie’s site today… Should we expect further interactions between you two in the near future?

    • Hey Ateret, Hey Livia, Hey Abbi. Hi Miss Stephanie.

      We had an impromptu gathering with our friends. Mom made latkes during the visit. We received gifts, however there was so much going on, Mom’s going to give them to us tonight! (they will last about 5-10 minutes!)

      What did you guys (Mom’s NJ term of endearment) receive? Did you see Gromek’s beautiful menorahs???

      Sending Happy Hannukah wishes. :)

  5. It’s great to hear about good customer service – yay!!

    And I have to say Jetty I’m pretty smitten with those picks of Little Miss Pretty in Pink!! Ooooh!! :)

    Wags to all

    Your pal Snoopy :)

  6. Pingback: Follow Up Friday: Festival of Lights Edition | Hey… It's Jet Here

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